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Privacy Policy

Updated 14 October 2026

This policy explains what personal information The Business Exchange (Pty) Ltd (“we”, “us”, “our”) collects when you use this website, why we collect it, and what you can ask us to do with it. It is written to meet our obligations under the Protection of Personal Information Act 4 of 2013 (POPIA).

Who is responsible

The Business Exchange (Pty) Ltd is the responsible party for the information described here. We operate serviced workspaces in Cape Town, Johannesburg, Sandton and Durban.

What we collect

We collect only what we need in order to answer you and to run the website.

  • Information you give us. When you complete an enquiry or booking form, or email us, we receive your name, email address, telephone number, the company you represent where you give it, and whatever you choose to write in your message.
  • Information collected automatically. Our host records standard technical data such as your IP address, browser type, the pages you open and the time of your visit. This keeps the site running and secure.
  • Cookies. Our Cookie Policy sets out what is stored and how to change your choice.

We do not collect special personal information as POPIA defines it, and we do not knowingly collect information from children.

Why we collect it

  • To reply to your enquiry and arrange a viewing or a booking.
  • To prepare and perform a contract for workspace, where you take one.
  • To send you information you have asked us for about our locations and services.
  • To keep the website secure and working, and to understand in general terms how it is used.
  • To meet obligations placed on us by law.

Where we rely on your consent — for marketing email, or for cookies that are not strictly necessary — you may withdraw it at any time. Withdrawing it does not affect anything done while it was in place.

Who we share it with

We do not sell your personal information. We share it only with:

  • Our own staff at the location you enquired about, so that they can respond to you.
  • Service providers who operate the website and our email on our behalf, under an obligation to keep it confidential.
  • Anyone we are required to share it with by law, or in order to establish or defend a legal claim.

Where it is kept

Our website and email are run by third-party providers whose servers may sit outside South Africa. Where personal information crosses a border we take reasonable steps to satisfy ourselves that it is protected to a standard comparable to POPIA, as section 72 of the Act requires.

How long we keep it

Enquiries are kept for as long as we are in contact with you about them, and for a reasonable period afterwards. Information connected to a contract is kept for as long as the law requires us to keep business records. Once information is no longer needed for the purpose it was collected for, it is deleted or de-identified.

How we protect it

The site is served over an encrypted connection, access to enquiry data is limited to the people who need it, and our providers are chosen on the basis that they maintain appropriate safeguards. No system is perfectly secure and we do not claim otherwise. If a breach affects your information we will notify you and the Information Regulator, as POPIA requires.

Your rights

Under POPIA you may:

  • Ask whether we hold personal information about you, and ask for a copy of it.
  • Ask us to correct or delete information that is inaccurate, irrelevant, excessive, out of date, misleading or obtained unlawfully.
  • Object, on reasonable grounds, to our processing of your information.
  • Withdraw consent you have given, including for marketing.
  • Ask us to stop sending you direct marketing.

Write to rent@tbeafrica.com and we will respond within a reasonable time. If you are not satisfied with how we have handled your request, you may complain to the Information Regulator of South Africa at inforegulator.org.za.

Other websites

This site links out to others — map providers and virtual tours among them. We are not responsible for how those sites handle your information, and we would encourage you to read their own policies.

Changes to this policy

We may update this policy from time to time. The date at the top says when it last changed, and the version on this page is always the current one.

Contact us

If you have a question about this policy, or about information we hold: